Frequently Asked Questions

Hirers must be age 22 years and above and should hold a UAE License for more than 1 year. New license holders are acceptable if backed by their home country license, which is at least 1 year old and valid.

Falcon Drive Car Rental, the minimum rental period is 1 day for any car.

An Additional day charge is applied.

The hirer should return the car at the same fuel level received. If not, the hirer will be charged the cost of fuel plus a service charge.

Absolutely! Rental extensions can be made within the rental period at any time. Contact us at +971508201505.

No, only the customer who has submitted their valid documents and details is eligible to drive. However, more drivers can be added if they submit the required documents and pay the registration fee.

All our vehicles are installed with a Salik tag. Each crossing at the Salik toll gate will incur a 5.25 AED charge.

In the unfortunate event of an accident, the customer is required to not move the car from the point of accident or damage, except in the cases where there is only minimal damage or if the vehicle is causing a traffic obstruction. Contact the police as soon as possible and remain with the car till they arrive. The customer is required to provide us with a police report. If required, we will provide the hirer with a replacement vehicle.

The hirer may add an extra driver for an additional cost, provided that he/she provides the required documents and fulfils all the necessary requirements.

If your rented car suffers a breakdown, at Falcon Drive Car Rental, we offer 24/7 roadside assistance. Reach out to us using our 24hr no: +971508201505. if required, we will provide the hirer with a replacement vehicle.

Immediately report the theft to the police, obtain a copy of the police report and then notify Falcon Drive Car Rental.

All fines or offences related to Falcon Drive Car Rental vehicles are processed by our team and subsequent notification and costs are invoiced to the customer.

Drivers are expected to abide by the traffic rules and regulations. For every traffic fine incurred you will be charged a fee of 10% to cover administration charges and 20 AED RTA acknowledgement fee. (As per the contract)

All our vehicles are to only be driven on regularly maintained roads, off-road use is a violation of the rental agreement.

In the case of a hit and run, the customer is liable to pay insurance excess as per the contract. A police report is mandatory.

In an event of an accident where the customer is at fault he/she needs to pay Insurance Excess as per Hire Agreement. A valid police report is mandatory.

For our customer's convenience we offer vehicle delivery and pick-up services across Dubai, for an additional fee.

Parking in UAE is readily available. Parking along the roadside is paid parking with parking meters installed all over UAE. Customers are expected to pay all parking-related charges by themselves during the rental period.

Please inform Falcon Drive Car Rental customer service representatives. They will book your vehicle in for service and arrange a replacement vehicle.

You can make a reservation with Falcon Drive Car Rental either rent a car dubai online through our website or by contacting our customer service hotline. Simply provide your desired rental dates, location, and vehicle preferences.

We offer many vehicles to suit your needs, including compact cars, sedans, SUVs, vans, and luxury vehicles. Whether you need a fuel-efficient car for city driving or a spacious SUV for a family road trip, we have you covered.

To rent a car from Falcon Drive, you must meet the minimum age requirement (usually 21 or 25 years old, depending on location), hold a valid driver's license, and present a major credit card in your name. Additional requirements may apply based on specific rental policies.

Subject to our cancellation policy, you can modify or cancel your reservation with Falcon Drive Car Rental. You can typically make modifications or cancellations online or by contacting our customer service team. Please review our terms and conditions for details on cancellation fees and deadlines.

Our car rental offers typically include basic insurance coverage, unlimited mileage (unless otherwise specified), and 24/7 roadside assistance. Additional options such as GPS navigation, child seats, and insurance upgrades may be available for an extra fee.

You can pick up your car lease uae at our designated location at the scheduled time. When returning the car, simply return it to the exact location unless instructed otherwise. Our staff will inspect the vehicle for damages and process the return accordingly.

Falcon Drive Car Rental offers one-way rental options, allowing you to pick up a vehicle at one location and return it to another. Additional fees may apply based on the drop-off location and other factors.

In an accident or emergency, please ensure your safety and those of others involved. If necessary, contact local authorities and then notify Falcon Drive Car Rental immediately. Our customer service team will assist you with the essential steps and support.

Falcon Drive Car Rental provides long-term car hire dubai options for customers needing a vehicle for extended periods. Contact us directly to discuss your specific requirements and receive a personalized quote.

Pets are generally allowed in Falcon Drive rental vehicles, but additional cleaning fees may apply. Please inform us if you plan to travel with pets to ensure we can accommodate your needs appropriately.